I argued this with them - why should I pay anything, claim it back from the company who miss-delivered the item, but after a while of them arguing against me I got back to them to say I would have the refund of product (I didn't want to lose the saved up points, but I wasn't paying twice for a product to be 'delivered'). At first they offered me a replacement or refund but before I could even answer them they backtracked saying since delivery could be proven I could only have replacement of product for cost of delivery or just a replacement. The plantpot in question is up against my neighbours fence and can be seen from the street. I went out to check but obviously after 2 weeks the package was gone. I sent them the footage and they came back to me a few days later with a picture of my package stuffed behind one of the plantpots at the end of my garden. I went back on my ring camera to the date the said and saw that the delivery driver did visit - he knocked on my door, walked of to the side of my house out of camera shot and then left the garden without leaving a note. Tracking number never worked and after about 6 weeks I got in touch with litjoy to check on the status of my order. Ordered a reading journal with the points I had saved up at the time and paid $12 delivery.
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